Frequently Asked Questions

Cellulose acetate is a material made using cellulose derived from plant fibers, typically cotton linter and wood pulp. We chose it for several important reasons: • Material: made using cellulose derived from plant fibers • Finish: smooth, polished surfaces move easily through hair • Beautiful: Provides the elegant look and feel of tortoiseshell without any animal products • Hand-finished: Each clip is precision-cut and polished, so edges stay smooth Each clip is precision-cut and hand-polished to ensure the highest quality finish.

The Everyday Hair Clip measures 4 x 2 x 2 inches and weighs 1.45 ounces. Its wide jaw, rounded teeth, and concealed spring mechanism are designed to gather and hold hair. The amount of hair it can hold depends on your hair's length, thickness, texture, and the style you create. Compare the dimensions with a clip that already works for you before ordering.

The Everyday Hair Clip comes in seven colorways: • CHERRY RED: Bright, clear red • BURGUNDY RED: Deep wine red • MIDNIGHT BLACK: Rich black with subtle depth • CREAM MARBLE: Soft cream with natural marbling • BLUSH PINK: Muted, warm pink • MOCHA BROWN: Warm mid-brown • FOREST GREEN: Deep, muted green Each clip is handmade from cellulose acetate and hand-finished, so small differences in color and pattern between pieces are normal — they're a feature of the material, not a defect. Screens and lighting vary too, so a color on your device may not match the clip exactly. Any colorway that's out of stock will show as unavailable on its product page.

Yes, we do offer wholesale pricing for qualified businesses: Wholesale Eligibility: • Licensed salons and spas • Retail stores and boutiques • Beauty professionals and stylists • Minimum order quantities apply To inquire about wholesale pricing: • Contact us through our contact form • Include your business license number • Specify quantity and preferred variations • Allow 3-5 business days for wholesale team response Benefits of our wholesale program: • Competitive pricing tiers based on volume • Dedicated account management • Priority inventory allocation • Marketing materials and product training We're excited to partner with businesses that share our commitment to sustainable beauty.

Cost: • Free Standard shipping on orders over $45 • $4.95 flat rate on orders under $45 • Standard shipping is our only option at this time — there's no expedited service Timing: • Orders are processed within 1–2 business days of payment. Orders placed on a weekend or US public holiday begin processing the next business day. • Once processed, delivery usually takes 3–7 business days. That's an estimate, not a guarantee — carrier delays, weather, and peak periods can add time. Where we ship: • The contiguous 48 United States and the District of Columbia • We can't ship to Alaska, Hawaii, US territories, PO boxes, or military addresses (APO/FPO/DPO), and we don't ship internationally at this time You'll get an email with tracking when your order ships. Tracking can take up to 24 hours to start showing scans. If you haven't had a shipping confirmation within 3 business days, check your spam folder and then email support@hanamia.co.

You have 30 days from delivery to request a return, and return shipping is on us. How to start: • Email support@hanamia.co with your order number • We'll send you a prepaid shipping label and a return slip • Print both — label on the outside of the parcel, slip inside with the clip • Mail it back within 14 days of approval. What counts is the postmark, not when it reaches us Please don't send anything back before you hear from us, and don't use the address on the package your order arrived in. Packages returned without a label from us may not reach us. What we can accept: • Because clips are worn in your hair, returns need to be unused and unworn, free of hair, hair products and makeup, and in their original packaging • We can't accept clips that have been worn, washed, or damaged by heat or water Refunds go to your original payment method within 3 business days of us being notified your return arrived; your bank usually takes another 5–10 business days to post it. Original shipping charges aren't refunded on change-of-mind returns. We don't offer exchanges — request a refund and place a new order, and you'll get the clip you actually want much sooner. Damaged, defective, or wrong item? Email support@hanamia.co within 30 days of delivery.

The clip body is handmade from cellulose acetate, a material made using cellulose derived from plant fibers such as cotton linter and wood pulp. Each piece is cut and polished individually, with natural variation in colour and pattern.

Each clip comes with a reusable cotton dust bag. The compact package uses no unnecessary inserts. Plastic is used only where needed to protect the product.